Refund policy

ORDER CANCELLATION

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Once the packaging and shipping process has started, the order can no longer be cancelled.

 

REFUNDS

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for your order under the following circumstances:

✓ You do not receive your order within the guaranteed delivery time (45 business days, excluding the 2-5 day processing time).

✓ You receive the wrong item.

✓ You do not want the product you received (however, you must return the item at your own expense, and the item must be unused and in its original condition).

We do not issue refunds in the following situations:

Your order does not arrive due to factors within your control, including:

1) Providing an incorrect shipping address.

2) Not paying customs fees (if applicable) or refusing to accept the package. As this is international shipping, our shipping carriers do not provide international return services for refused packages. If you refuse or fail to claim the package, it may be abandoned or destroyed in the destination country according to local regulations.

Your order does not arrive or is delayed due to exceptional circumstances beyond our control, including (but not limited to): packages not cleared by customs, delays caused by customs inspections, natural disasters, global pandemics, public holidays, or postal strikes in your country.

*You can submit refund requests within 15 days after the guaranteed delivery period (45 business days) has expired. You can request a refund by sending us a message.